In today’s tech-centric world, the demand for new apps is overwhelming the supply. Whether due to simple curiosity or just plain excitement, people are usually drawn to chatbots. In time, however, novelty wears thin and people lose interest. This may be partially due to the fact that bots aren’t as engaging as we initially imagined them to be. Fortunately, the silver lining here is that necessity — or in this case, boredom — is the mother of invention, so people customize these chatbots to create a better experience.Here are 5 tips to get you started:
This Chinese cross-platform instant messaging app has housed chatbots since 2011 and shows no signs of letting up. When compared with other countries, China’s bot market is at a further development stage, meaning there are many things to learn from WeChat’s chatbots. Here a few of them:
With every new technology comes new ways of doing things that weren’t possible before. So this begs the question: “What problems can you solve with chatbots that you couldn’t otherwise solve without them?” Take Uber, for example. The reason behind its success is the implementation of this strategy — leveraging smartphones with GPS and payment capabilities to get cabs (something that couldn’t have been done before). Currently, bots face the same challenge. Here are some examples of chatbot-only use cases:
Chatbots are an extension of what we do practically every day: talk. An average person has between 50,000 to 70,000 thoughts per day; we constantly think in words and are constantly conversing with ourselves. A.I. isn’t quite at our level yet. We aren’t capable of schmoozing with our bots or telling them how bad our day went. But through speech, bots can take the first step toward that reality by helping us rationally solve problems.
It’s undeniable that in today’s modern world, increasingly more people feel lonely and disconnected, so they look for ways to connect with the outside world. A recent survey of over 12,000 Assistant.ai users reveals that over 40 percent can picture a relationship with their A.I., and that 25 percent are actually open to the idea. Human beings tend to anthropomorphize and assume relationships since we’re constantly seeking to relate. If poorly-made chatbots can offer us an anthropomorphous opportunity, imagine what properly engineered ones can do.
For people to really care, you have to truly touch them on an emotional level — or as the expression goes, hit a nerve. An ideal way in to do this is by calling them to action via personality. This allows us to easily connect and establish a relationship, and that’s why bots are considered to be the ideal vehicle to a personalized marketing relationship. They allow for an intimately unique experience that meets both physical and emotional needs.
So what makes a good chatbot? Sufficient problem solving capacities while being fun, positive and engaging. If you are unsure about anything written in the article, don’t hesitate to give us a call! We’ll be more than happy to answer any chatbot-related questions you have.