|5 great VoIP features for your business|
Telecommunication has changed drastically in the past decade. The main proponent of this change has been Voice over Internet Protocol (VoIP) which has allowed for traditional phone systems to converted to a digital system that has positively impacted the business environment. One of the main benefits VoIP brings businesses is a sheer number of features that don’t normally cost extra.
Here are five VoIP features offered by many providers that small to medium businesses will benefit from.
1. Voicemail/call forwarding
A good VoIP solution will also provide you with a voicemail system and a feature called Find me/Follow me. This is a call forwarding feature that allows users to receive calls regardless of their location or phone number. This makes it easier for you and your managers to be reachable when they are outside of the office, especially if calls can be forwarded to their mobile phone.
Many VoIP systems actually offer advanced DND features like the ability to send calls to voicemail, or transfer to another colleague who may be able to answer the call at the press of a button.
4. Auto Attendant
Some users don’t like this feature because they see it as an impediment to immediate customer service – think of the last time you had to navigate a menu system over your phone? It really comes down to the preference of your company.
5. Call Recording
These are just five of many features offered by many VoIP providers. For more VOIP solutions, click here Digium Voip.
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